ASSET SERVICER MONITORING
Strong relationships
require ongoing oversight.
Independent monitoring of custodians and fund administrators, helping institutional investment organizations assess service quality, track material risks and ensure critical providers remain aligned with their requirements over time.
Ongoing Provider Oversight
Selection is only the beginning.
Asset servicing relationships evolve after appointment. Service levels can change, teams move, systems develop, operating models shift and new risks can emerge over time.
ORC's Asset Servicer Monitoring solution provides independent oversight of custodians and fund administrators, helping clients evaluate whether service delivery, controls and capabilities continue to meet expectations throughout the relationship.
Monitoring Coverage
Ongoing oversight of service,
risk and key changes.
Monitoring is tailored to the provider relationship, services in scope and the areas that matter most to the client.
01
Service
Performance
Review service levels, KPIs, reporting, incidents, recurring issues and the overall quality of delivery against agreed expectations.
02
Relationship
Governance
Assess governance forums, escalation, senior engagement, accountability and the effectiveness of the relationship management model.
03
Operational Risk & Controls
Monitor control environments, operational incidents, process changes, exceptions and other developments that may affect risk.
04
Technology & Change
Track platform developments, migrations, automation, system resilience and material changes to the
technology supporting the service.
05
Resilience & Third Parties
Review operational resilience, business continuity, cyber developments and reliance on sub-custodians or administrators, affiliates or other critical providers.
06
Organizational Change
Monitor ownership changes, leadership turnove restructuring, service-location changes and other developments that could affect the relationship.
Oversight Framework
Turning provider oversight into a structured process.
01
Defined Approach
Establish clear governance, responsibilities, monitoring criteria and escalation requirements for the provider relationship.
02
Performance & Risk Assessment
Evaluate service delivery alongside operational risk rather than relying solely on contractual service-level reporting.
03
Remediation Tracking
Track material issues, agreed actions and outstanding recommendations through to effective closure.
04
Independent Challenge
Provide an objective view of provider responses, service performance and management explanations.
05
Management Reporting
Provide clear reporting for operational teams, senior management and governance forums on the condition of the relationship.
06
Periodic Deep-Dive Reviews
Supplement regular oversight with more detailed reviews of selected service areas or emerging risk themes where appropriate.
Why Monitoring Matters
Identify deterioration before
it becomes disruption.
Strong oversight helps clients understand whether the relationship remains effective, where risks are increasing and when intervention is required.
02
Earlier Identification
Identify emerging service, control or organizational issues before they become
more material.
Better Accountability
Maintain clear ownership and escalation around service performance and
remediation.
01
04
Stronger Challenge
Move beyond provider reporting to independent assessment of whether explanations and actions are sufficient.
Material Change
Assess the impact of acquisitions, migrations, technology changes, new service locations or significant operating model developments.
03
Built around the relationship.
Periodic Review
Structured Service Review
Independent periodic assessment of the provider, bringing together performance, risk, control, organizational and service-delivery considerations.
Ongoing Oversight
Continuous Monitoring
ORC can support the wider governance cycle through ongoing issue tracking, provider challenge, meeting preparation and review of emerging developments.
Flexible Monitoring
Targeted Review
Deep-Dive Assessment
Focused review of specific concerns such as technology, cyber risk, NAV controls, transfer agency, resilience or service deterioration.
Material Change
Event-Driven Review
Independent assessment following a material incident, acquisition, migration, restructuring or other significant change in the relationship.
Independent assessment following a material incident, acquisition, migration, restructuring or other significant change in the relationship.
Read More
Explore our asset servicer monitoring solution in more detail.
Download our Asset Servicer Monitoring brochure for further information on how ORC supports ongoing oversight of custodians and fund
ORC is a specialist consultancy supporting institutional asset owners, asset managers and asset servicers across due diligence, investment operations, and governance.
We help clients identify material risks, strengthen operating models and make better-informed decisions across the investment lifecycle.
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